SRx Health Solutions
Enhancing Patient Care through Integrated Pharmacare

Canada’s healthcare system falls short of delivering the care Canadians deserve. This is partly a result of the fragmented nature of the healthcare sector, its systemic intricacies and siloed data management. The result? Patients are burdened with access issues and increased wait times, complex reimbursement processing, poor quality of care, and negative outcomes.

After running retail pharmacies for over a decade, SRx Health Solutions’ Founder Adesh Vora had seen too many of these challenges affect patient lives and decided to create something beyond the scope of retail pharmacy services. In 2013, Mr. Vora initiated an integrated healthcare solutions model that considers all the stakeholders in the healthcare ecosystem to create a one-stop hub. Today, SRx’s collaborative network of pharmacists and healthcare practitioners offers comprehensive and on-demand access to quality specialized treatments and support services to a large section of Canadians with chronic illnesses.

SRx’s integrated health model fosters an extensive nationwide network of retail specialty pharmacies, infusion clinics, a robust wholesale/distribution division accredited with the Canadian Association for Pharmacy Distribution Management (CAPDM), diagnostics, consulting services, pharmacovigilance services, regulatory services, allied healthcare professionals, and Patient Support Programs (PSPs). Comprehensive services alongside a team of care providers, pharmacists, and reimbursement specialists, support patients at every step of the care journey in an expedited and wholesome way.

“More often than not, chronically ill patients drop out of their follow-up treatments or show non-adherence to their drug regimen, for various reasons, that can affect the expected treatment outcome,” says Brock Clancy, Chief Operations Officer, SRx Health Solutions. Bringing all the stakeholders— from manufacturing and distribution to patient support and nursing—onto a single plane helps ensure drug accessibility and efficiency, track side-effect complexities, and customize personalized medicine. The integrated data flow also provides key information regarding a patient’s medical history, which enables the SRX team to access patient data more effectively and helps better assists patients in the complex Canadian healthcare landscape.

What gives SRx a competitive advantage over their peers is not only their integrated model and collaborative network, but their proprietary ACCESS (automated customization commercialization efficiency and scheduling solution) program that drives every facet of their business.

It was developed by PSP industry professionals, using an outside-in approach to eliminate common challenges, use artificial intelligence, and eliminate bottlenecks within the industry.

As Stephanie Nazywalskyj, Director of Strategic Communications, SRX Health Solutions, states, “Our ACCESS program has essentially eliminated the administrative burden for the staff, allowing them to focus on high-value activities, such as patient support and healthcare practitioner relations.”

The company is constantly adding new rules and functions to ACCESS to keep it cutting edge and offer enhanced operations. With SRx’s Kaizen-based ACCESS approach, the company can offer its customers robust, high-quality, industry-leading data, which even allows for patient self-scheduling in the specialty space. The data model that exists within the ACCESS system allows for it to continually learn about patients and then recommend better ways for the SRX team to manage their care and work with their healthcare team to find the right solutions for them. SRX has also invested in a pharmacogenetics center of excellence which is entrenched within its ACCESS system that will help to better predict patient’s medical needs based on the markers within their own DNA.

Our ACCESS program has essentially eliminated the administrative burden for the staff, allowing them to focus on highvalue activities, such as patient support and healthcare practitioner relations

Using this technology-forward approach, SRx offers pharmaceutical companies technological assistance within the PSP offerings to ensure every part of the patient journey is automated. In addition, the significant investment in IT across their business operations eliminates the administrative burden on caseworkers, allowing them to focus on providing a better quality of care. The company also utilizes AI and ML to streamline its automated approach and create a seamless solution that best supports patients, physicians, and pharmaceutical companies to bridge the gaps in care.

As part of their result-oriented, innovative tech solutions, SRx launched a mobile application in 2022 to better support patients. This virtual care model creates a one-stop healthcare hub for on-demand access to quality specialized services. The platform connects patients seeking a wide range of care to an appropriate specialized practitioner from the convenience of their devices. A patient can consult with a pharmacist, physician, therapist or other specialists via the app, as well as track treatments, fill prescriptions, and schedule free medication deliveries right to their door. It also facilitates other direct-to-consumer care models, like personalized medicine or nutrition, and acts as a hub for educational information on healthcare.

Pioneering technology and automation in the healthcare space, SRx’s seamless integration of drug manufacturing and distribution, patient support, and healthcare inevitably make them the goto partner for pharmacists and healthcare practitioners across Canada.